All repairs must be sent to us prepaid. Equipment, which is repaired under warranty without charge, will be returned with normal transportation charges prepaid by Manfrotto Distribution Inc.

Unfortunately, Manfrotto Distribution can not be held responsible for items lost in transit to or from our service facility. That responsibility lies in the hands of the shipper. Manfrotto Distribution strongly recommends that any shipments be sent with a carrier that provides a tracking number, such as UPS or FedEx, or that they at least be sent insured from the carrier.

PACKAGING:
Equipment should be placed in a sturdy carton allowing for at least three inches of packing material on all sides. Damage caused by improper packing is the responsibility of the sender. Please include cover letter with details.

Send package to:

Manfrotto Distribution
565 East Crescent Avenue - Ramsey, New Jersey 07446
Please write: "attn: Repair Dept" , on the label.
For faster service, please include e-mail address.

Phone: (201) 818-0060
Parts: (201) 818-9500 Ext-244
FAX: (201) 818-9177
E-mail: service@bogenimaging.com    parts@bogenimaging.com

Our Service Department is open from 8:00am to 4:30pm PM (EST). Monday through Friday.